Who We Are and What We Do

Infinity Web Solutions LLC owns and operates Infinity Travels, whether it’s our website, mobile application, or desktop version (collectively called the “Website”). The website has been designed to help you plan your travel easily and securely by letting you go through various travel options, like flight booking, hotel booking, and more. We also connect you with trusted travel providers. Our website is for personal use only and not for commercial purposes.

Note that in the Terms & Conditions (or just “Terms”):

  • “We,” “us,” or “our” means Infinity Web Solutions LLC doing business as Infinity Travels.
  • “You” or “your” is directed to any person who is browsing or using our Website.
  • “Services” includes all the travel info, booking tools, and features we offer.

User Agreement

By using our website to look for trips, online bookings, or customer support, you agree to our Terms, including all disclaimers and liability limitations. If you don’t agree, stop using our website right now.

Your Privacy Matters

Our Privacy Policy covers how we handle the personal information you provide on our website. Read those policies carefully before using our services.

Terms and Conditions Updates

All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

Geographic Restrictions

Our services are intended for USA citizens only. We might check your IP address or use other methods to determine your eligibility. To continue using our service from outside the USA, you are liable to comply with applicable laws.

Class Action Waiver & Arbitration

By agreeing to these Terms, you:

  • Agree to settle any disputes related to or with the use of our Services through binding arbitration.
  • Agree not to be a part of any group lawsuits against Infinity Travels or its affiliates.

Working with Travel Partners

Infinity Travels serves as a bridge between you and the Travel Service Provider (be it airlines, hotels, or more). We are not responsible for what actions they take or services they provide:

  • Flight delays or schedule changes
  • Hotel room conditions
  • Car Rental availability
  • Cruise itineraries

Each booking follows the specific guidelines of the relevant Travel Service Provider.

Prohibited Activities

When you use our Website, you undertake not to:

  • Use automated means without our consent.
  • Make speculative, false, or misleading reservations.
  • Break any laws or regulations.
  • Copy, share, or alter the contents of our Website without permission.

Disclaimer of Liability

To the extent permitted by law:

  • Infinity Travels is not to be held responsible for any damages that occur when you use our Website or the actions/omissions of Travel Service Providers.
  • This disclaimer also covers any direct or indirect, incidental, consequential, or punitive damages, even if we have been informed of the possibility.

Using the Infinity Travels Website

You consent to the following when you use our Website - either the desktop or mobile version, or book through our Website or customer service:

  • Age requirements: 18 and older can only access our platform.
  • Legal power: You must have the legal ability to enter binding contracts.
  • Agree to Terms: You agree to use Infinity Travels only according to these Terms and Conditions.
  • Authentic bookings: When booking someone else, you agree that they understand our Terms and Conditions.
  • Information accuracy: All details you share with us must be true and current.
  • Account security: You are completely responsible for your login details and anything relating to your account.
  • Access restrictions: Infinity Web Solutions LLC has the right to terminate your use of our Website or Services for any reason, including - but not limited to - terms of use violations.

Resolving Disputes, Laws, and Arbitration

If you have a concern about Infinity Travels, our Services, or our Privacy Policy, reach out to our customer care team first at 1-805-259-1718 or write to us at support@theinfinitytravel.com. We will make our best efforts to resolve the dispute within 90 days. If we can’t, the dispute might go to binding arbitration, as explained below.

Governing Law

The parties (including the third-party providers) govern these Terms and any obligations or rights according to the laws of the California, USA, without considering any conflicting rules. Unless stated otherwise, we will hold arbitrable disputes in the jurisdiction of the California.

Arbitration Details

Unless the law prohibits any and all disputes regarding these Terms, binding arbitration under the American Arbitration Association (AAA) rules will settle any disputes arising from your use of our Infinity Travels website or any products or services purchased from us. We will hold the arbitration in California unless you provide written notice to the contrary.

By agreeing to these Terms, you give up the right to initiate a lawsuit against us in front of a judge or jury. You also forfeit your right to participate in any class action, class arbitration, or consolidated proceeding. The arbitrator will make a final decision that you can enforce in any court with appropriate jurisdiction.

Time to File Claims

You must file any claim within six months from the date of the corresponding booking or transaction, unless a longer duration is specified by law. If the duration exceeds, the claim will be waived.

General Travel Information

Overview

Infinity Travels shares travel information, like itineraries, deals, destinations, and flight schedules, once you complete the bookings. Most of the information comes from third-party “Travel Service Providers,” like airlines, tour companies, and more. Our team does its best to provide you with accurate and updated information, but we do not comply to give absolute accuracy.

Information can change rapidly, and services depend on availability. Therefore, we are not to be held responsible for any delays, changes, or errors from Travel Service Providers.

Your Responsibilities as a Traveler

It’s your duty, as the traveler, to handle all legal, documentation, and logistical requirements of your travel, including but not limited to:

  • A valid passport and any visas
  • Travel insurance if needed
  • Health or vaccination certificates, if required

Infinity Travels is an intermediary to help you make a reservation through our Website or customer support. Only you are in full charge of checking entry rules and having the right documents for your trip.

Terms of Service Compliance

You need to know all the rules and follow them:

  • The Terms and Conditions of Infinity Travels
  • The Terms and Conditions of the Travel Service Provider(s)

As for flights, check the official website of the airline for their specific terms to stay clear.

Flight Tickets and Airfare

  • Flight tickets are not confirmed until you pay in full and get a booking confirmation.
  • After the payment is made by your end, tickets are sent based on the specific airline’s rules.
  • Airlines’ prices may vary depending on various factors, and Infinity Travels can’t control that.
  • If you fail to make payment by the stated due date, we might cancel your booking

If your trip includes multiple airlines, you must follow each airline’s rules for cancellations, schedule changes, refunds, and fees. If one airline’s delay affects another, you’ll need to cover any extra costs, such as new tickets. All fees are set by the airlines and are your responsibility. Keep your booking confirmation or travel proof handy, as some airlines may ask for it during check-in.

One-Way Ticket Options

Infinity Travels sometimes offers two one-way tickets instead of a return ticket to provide flexibility and savings. Each one-way flight is booked separately with its own airline and terms and conditions.

In case of no show or if you miss your flight, you will be responsible for all the additional costs, like changing fees or new tickets. Infinity Travels is NOT responsible for it.

Currency Conversion and Extra Fees

Some fares, especially those by low-cost airlines, are in United States dollar (USD) but were priced in a different currency in their initial state. Keep in mind that the exchange rates might cause small differences in the final charge.

  • International transactions fees
  • Currency conversion charges will be added by your bank or credit card issuer.

Any fees and taxes on purchases made out of the country are set by your bank as well as the government, and you are responsible for paying them.

Getting Travel Insurance

Infinity Travels is an intermediary and helps you compare and book travel through our Website or directly through a call. It is your responsibility to adhere to all entry requirements, necessary travel documents, rules, and prohibitions.

For Terms and Conditions and your choice of Travel Service Providers, mainly regarding the air transport, you should refer directly to the airline’s terms of service on its official website.

Further, you are responsible for taking care of and completing your legal, documentation, and administrative needs for your travel, which includes having:

  • Valid passports
  • Travel insurance
  • Health or vaccination certificates

We highly recommend that you go through our Terms and the Travel Service Provider’s terms (especially for airlines) before reservation. For air travel, review the airline’s official terms and conditions on their own website to be sure.

Infinity Travels Terms & Conditions

Flights Booking Terms
Traveling Abroad

When traveling internationally, be aware that the Montreal Convention rules apply to both the place of departure and the destination country. The Convention might limit airline liability for things like injury or death.

It is your obligation to make sure you have the required documents to enter a foreign country, which includes, but is not limited to:

  • A valid passport
  • A valid visa (tourist, business, or transit)

There is also a possibility that you may need to show these to government agencies. We are not responsible if you fail to meet the entry rules. Therefore, you must check travel advisories, announcements, or bans made by competent authorities before traveling.

Visa and Passport Needs

It’s important to check your visa and passport requirements with the embassy or a consulate before you travel. If you are denied boarding on entry due to faulty or missing documents (including transit stops), we are not liable. This is also applicable if you are not leaving the airport for a layover.

Health Requirements

You must keep track of your health requirements, like vaccinations, medications, and medical procedures required for entry into your destination. Before traveling, consult with your doctor and check health advisories.

Disinfection of Aircraft

Airlines often disinfect planes to keep things safe for passengers, following World Health Organization (WHO) and International Civil Aviation Organization (ICAO) guidelines, which consist of:

  • Spraying residual insecticide on aircraft surfaces before boarding
  • Treating surfaces with aerosolized insecticide spray while passengers are present on the plane
Safety of International Destinations

When you book an international trip, we do not represent or warrant that traveling to such destinations is safe. You take on all risks involved in traveling, and we are not liable for losses or damages suffered as a consequence.

Airline Baggage Rules

Baggage allowances, fees, and restrictions are different for every airline. We try to share accurate information about baggage policy, but policies change from time to time, so we cannot guarantee it. Check with your specific airline directly. Baggage fees are also not included in ticket prices.

Check-In Rules

All airlines have different requirements for check-in.

  • At least 90 minutes before departure for domestic flights.
  • At least 3 hours before departure for international flights.
Flight Schedule Changes

Airlines frequently change their flight schedules and sometimes may convert direct flights into connecting flights without prior notice. While we will actively attempt to notify you of any changes, we cannot guarantee that you will receive all updates in advance.

If the airline cancels or rebooks your flight, we will try to notify you, but we can’t guarantee to give any advance notice. It’s best to keep checking your flight status with the airline 72 hours before departure. After check-in, the airline will handle all the flight delays, cancellations, or rebookings.

Overbooked Flights

Each airline has its own compensation rules for denied boarding when the flight is overbooked. Check the same with your airline.

Pricing Details

Flight prices can change until your booking is ticketed and a Passenger Name Record (PNR) is issued.

If full payment is not made within the required timeframe, we may cancel your booking. Misusing tickets may also lead to cancellation without a refund. All prices on Infinity Travels are in United States dollar (USD) unless otherwise stated.

The currency you see at the checkout is the same currency you will be charged in. Non-USA cards may incur bank fees for international transactions or exchange rates. You must check with your bank for details.

We charge a service fee for support, rebooking, cancellations, or other help you may require, including fares, taxes, and our fees.

We accept all major credit and debit cards from the USA, Canada, and other countries, including billing addresses for AE/AP. Payments are secure, and we do not store your card details. There might be a case where your card may be billed in one or more charges that together total your booking cost.

If your payment is declined, we will let you know within 24 hours. Non-card payments may take longer to process. To protect you, we may hold your transaction to verify it for fraud checks. Once our payment security team approves, we will process your payment. We may also connect with you, your bank, or your card issuer to confirm a transaction’s legality before processing.

Cancellations and Refunds

Consider bookings to be non-refundable unless stated otherwise. If your fare comes under the refundable category, then cancellations are subject to an administrative fee, airline penalties, and supplier conditions.

You will only get a refund if the airline approves it, and then it can take up to 90 days to process. Note that the service fee is non-refundable.

International Payments

We cannot be held responsible for any charges that may arise if you are using an international credit card and your bank imposes fees for currency conversion or transaction fees.

Special Requests

If you have requests for specific seats, meals, or frequent flyer perks, please note that these are not guaranteed and depend on the airline's availability. Check the same with them directly.

Unaccompanied Minors

Kids under the age of 16 cannot book on their own. Minor policies differ by airline. Connect with the airline for details.

Credit Card Disputes

Reach out to us before filing a chargeback. Unjustified chargebacks may lead to cancellation of your booking and cost recovery.

Airline Booking Terms

Airline Booking Rules and Price Changes

Every flight ticket that Infinity Travels confirms will strictly follow the airline’s terms regarding changes, cancellations, and usage. The agreement will only exist between you and the airline operator, not with us. As for flight times, they might change without prior warning and reschedule or cancel flights at the airline’s discretion. Connect with our Customer Support to avoid any delays or issues on the day of your travel.

Hazardous Materials Policy

In adherence to the law, you, as a passenger, cannot transport dangerous goods, which include aerosols, reactive substances, detonators, or pressurized containers. They’re all restricted. In rare cases, a minimal supply for health needs may be allowed. If you break any rules, it could lead to penalties or even prosecution. Before preparing luggage, refer to the official airline’s and regulatory sources.

Cancellations and Refunds

Most flight tickets are under the non-refundable category after the 24-hour timeline is over. Eligibility to get a refund depends on the airline's rules. No shows are non-refundable, and tickets booked with low-cost airlines close to travel dates are also usually non-refundable. Further, hotel and rental car bookings are non-refundable in all situations, but service fees charged for making such bookings may be refundable.

Web Check-in

At the time of choosing check-in options online, it’s important to accept the airline’s policies. If you provide any details, Infinity Travels has the right to handle the check-in for you.

Seats and Meals Special Requests

You can request seats and meals on your flight, but they might not get confirmed. The airline can make changes or deny such requests without notifying the passenger. Any fees paid for reserved spots or support services will not be returned. To stay clear, we advise you to verify the same with the airline before departure.

Baggage Rules and Costs

More than one piece of luggage on the flight comes with additional charges. Depending on which airline you fly with, the luggage limit will vary by mass and dimensions. The fees charged will automatically increase if you exceed the allowance, and generally, you cannot reclaim the payments made for bags later. Every airline has its own rules for baggage, so you must confirm the details by reaching out to our Customer Support team before your departure.

Hotel Booking Terms

Check-in Requirements

While checking in at the hotel, you need to provide a valid government-issued photo ID. For payment, the hotel may ask you for a cash advance or a credit/debit card for security purposes. The type of payment and the deposit amount are based on the hotel’s policy. Any deposit the hotel collects from you is separate from the amount you’ll pay to Infinity Travels at the time of booking.

Occupancy Policy

Most hotels have a maximum of 2 guests policy per room. If there are additional guests, they might be allowed only on hotel’s approval and may incur extra charges. You must pay these charges directly to the hotel, as Infinity Travels doesn’t manage or collect these additional fees.

Late Arrival or No Check-in

If, as a result of any condition, you believe you will be late to the hotel or are unable to check in on your scheduled date, it’s your responsibility to inform the hotel. If you fail to check in on the first night of your stay without informing the hotel beforehand, it may result in cancellation of the remaining stay. The hotel may also not provide you with a refund in this situation.

Reservation Changes and Cancellations

Every hotel has set its own policies for cancellation and modification. While some reservations are non-refundable and can’t be changed, others may permit changes or cancellations with applicable fees. Kindly review the cancellation policy of the hotel carefully before booking. Refunds, in case the hotel permits, are subject to the hotel’s rules. Infinity Travels is NOT responsible for issuing refunds.

Guests with Disabilities

In case of an accessibility requirement, including the need for service animals or accessible rooms, you must contact the hotel directly before confirming the booking to ensure the hotel can accommodate your needs.

Room Type and Special Requests

Infinity Travels cannot guarantee the requests made for specific room features, including bed type, smoking preference, or a room with a view. The hotel assigns the room based on availability at check-in. So you’re advised to contact the hotel directly to verify the same.

Minimum Age Requirement

The guest checking in at the hotel must be at least 18 years old or meet the legal age requirements set forth by the hotel’s location to book. The hotel may ask for valid identification and age verification during check-in.

Hotel Star Ratings

The hotel star rating on the Infinity Travels website is for general reference purposes only. The rating standards might change from other platforms or official classifications. We do not guarantee that these ratings are accurate or consistent, and we have the right to update them at any given moment.

Pricing Accuracy

We advise you to double-check room rates and booking details before making payment. Discounted prices may come with restrictions or conditions that you must be aware of. While Infinity Travels does everything in our power to ensure accurate costs, errors may occur due to incorrect information forwarded by the hotels. If you have already made the payment, we hold the right to cancel your booking and issue a complete refund.

Mandatory and Resort Fees

Some hotels may charge you mandatory resort or facility fees. These fees are not in the booking amount on the Infinity Travels website and are to be paid directly at check-in. The prices shown on the website only include the room rate and applicable taxes for the amenities you select.

Car Rental Booking Terms

Third-party rental companies provide the car rental services you book through Infinity Travels. When you pick up the booked vehicle, the rental company’s terms and conditions apply.

Booking and Payment

Your card is used to make the reservation in most cases. The total cost of rental car service may differ as per the rental duration, location, optional services, or any changes made at pick-up or return.

Vehicle Availability

All the vehicle images, makes, and models you see during booking are for your reference only. The rental company will provide you with a similar, if not the same, vehicle based on its availability when you are at the pick-up.

Driver Requirements

At pick-up, the driver must present:

  • A valid driver’s license
  • A valid credit card in the driver’s name

There might be additional age limits or documents required that may be altered by the rental company and location.

Changes and Cancellations

The rental company’s policies will apply to any changes or cancellations. Though some bookings may have restrictions or fees included based on the rental provider.

Taxes and Additional Charges

The rental company may charge you for local taxes, fees, and optional extras like insurance, fuel options, or accessories. The fees for these vary by location and provider. You must pay these charges directly to the rental provider.

Pricing and Information Accuracy

Infinity Travels aims to provide accurate prices for car rentals, which are based on the details given by the car rental partners. But prices and information may contain errors. So, if your booking gets affected due to these factors, we reserve the right to cancel your booking. In case you have already made the payment, we will refund the charged amount.

Featured Airport Parking Booking Terms

Agency and Direct Contract

Infinity Travels is only a booking platform. So when you reserve parking, you are in a direct and legal binding contract with the Parking Provider, and are subject to the Provider’s specific terms and conditions along with these terms.

Booking Requirements & Verification

You must provide us with your accurate details, like make, model, and registration, at the time of booking. You are also required to show your booking confirmation voucher and the original credit card you used to make the payment upon arrival. If you don’t receive a confirmation email immediately, kindly notify us.

Arrival and Procedures

It’s crucial that you adhere to the arrival and check-in procedures mentioned in your confirmation. Neither Infinity Travels nor the Provider is liable in case you miss your flight or booking due to late arrival or failure to follow instructions.

Payments and Tariffs

You need to make a full payment to finalize your booking. Your statement may reflect separate charges from both Provider and Infinity Travels. Further, you must pay all the fees in full before the vehicle is released. Note that the Provider reserves a lien over the vehicle until you settle all fees.

Cancellations and Refunds

Infinity Travels will process all your cancellations.

  • Non-refundable: Booking fees, MMS charges, and any portion of parking stay that’s unused.
  • Time constraints: We shall issue no refunds for “no-shows” or cancellations that were made less than 24 hours prior to the scheduled arrival, unless stated otherwise under the Provider terms.
Liability and Security

Only the Provider is responsible for any losses that are caused by its own negligence. No claims can be made after the vehicle is out of the premises. So, please take all your personal items and give the necessary keys or codes to the authorized staff only.

Service Disruption

Infinity Travels has the right to cancel your services due to industrial action, capacity issues, or force majeure. Further, we are not responsible for losses caused by disruptions, as allowed by law.

Cruise Bookings Terms

Agency Relationship & Passenger Contract

Infinity Travels acts as a booking platform, and your contract for transportation is only between you and the Cruise Provider. By booking a cruise, you acknowledge and agree to the Passenger Ticket Contract of the Provider, which includes all health, safety, and itinerary policies. In case of conflict, Provider’s terms will apply.

Itineraries & Cancellations

It’s completely under the Cruise Provider’s authority to modify itineraries, ports, or vessels. They might even cancel sailings in case of bad weather, force majeure, or other reasons. The Provider’s terms are applied in case of refunds or credits.

Pricing, Payments & Errors

Infinity Travels may cancel your booking in case of technical or pricing errors. When you accept our terms, you permit us to charge your payment method for deposits and final balances. If you make a late payment, it may lead to automatic cancellation and penalties.

Documentation & Compliance

Note that you’re responsible for getting valid passports, health certification, and visas. The Cruise Providers may deny you boarding for non-compliance or late arrival. Infinity Travels isn’t liable for such losses. In addition, you must also meet the specific age and minor policies set forth by the Provider.

Onboard Services & Requests

Cabin assignment on the cruise and special requests like accessibility are subject to availability and confirmation by the Provider. All additional taxes, port fees, and onboard incidentals are solely your financial responsibility.

Changes, Refunds & Insurance

If you cancel or need to make name changes, they may incur fees from the Provider and Infinity Travels. All service fees of Infinity Travels cannot be refunded. So, we strongly recommend that you buy comprehensive travel insurance.

Liability & Indemnity

Any acts, omissions, or negligence of Cruise Providers is not the responsibility of Infinity Travels. You will indemnify Infinity Travels from claims that result from your breach of these terms or any misconduct.

Governing Law

These Cruise terms are governed by our general Terms of Use, which include arbitration and class-action waiver provisions.

Text Message Terms

When you provide your contact details on the Infinity Travels website or consent to receive communications from us (collectively referred to as "We," “our site,” or “us”), you agree to receive text messages. These may include one-time passwords, service updates, promotional content, and other relevant information. We may send messages using automatic systems or other methods to improve your interaction with our services, confirm transactions, or provide information about travel offerings. You can choose to opt out at any time, as using the text message service is not mandatory to use our website or booking services.

1. Text Security
  • OTPs or other text messages are always sent without encryption. This exposes them to potential privacy risks, such as interception or examination by unauthorized individuals. If you do collaborate, you acknowledge these risks and are aware of the limitations associated with unencrypted messages.
2. Opt-Out Option
  • Simply text “STOP” to any message we sent you or connect with our customer service team. Once we have your request for the same, you will get one last confirmation text before your Opt-Out is processed.
3. Text Usage Rules
  • Our Text Frequency: The number of text messages we send you will depend on the nature of your interaction with us. This includes account activity, booking confirmations, and promotional updates.
  • Account responsibility: You must mention that you are the personal authorizer of the contact number you shared with us, and if your number changes for any reason, you must inform us immediately to prevent any miscommunication or unauthorized usage.
  • Delivery restrictions: Text messages are sent through third-party providers, and their delivery may be subject to delays or failures, something which is beyond our control. We are not responsible for undelivered texts or transmission delays.
  • Carrier restrictions: The text message service is not available across all USA mobile carriers. Your mobile provider is not responsible for any delays or non-delivery of text messages.
4. Text Costs
  • We do not charge you for sending or receiving text messages. Though your carrier’s standard message or data charges may apply. Roaming fees may be applicable if you are outside of your primary service area. For details, connect with your carrier.
5. Data We Collect
  • Infinity Travels collects data as a part of this service, which may include phone number, along with carrier and message details (date, time, and content). We may use your data to improve your experience with us, complete your requests, and provide customized services. Refer to our Privacy Policy to get details on how we handle your personal information.
6. Liability for Texts
  • You agree to compensate Infinity Travels and its affiliates for any claims, damages, and expenses that occur due to your own failure to update contact details promptly. Further, this includes liability under any applicable telecommunications rules & regulations.
7. Ending Text Message Services
  • Infinity Travels holds the right to suspend or stop your participation in our text message services at any time if we find a violation of these Terms. Moreover, your participation will terminate if your mobile service lapses or is ended. We also have the right to modify, pause, or permanently discontinue the Terms of Service without any prior notice.
8. Changes to Terms
  • Infinity Travels may update or make changes to these Terms at any time. Once updated, they will take immediate effect, and continued use of the website represents your acceptance of any updates. We recommend that you review these Terms from time to time to stay in the know.

Get in Touch

Got questions about these Terms? Reach out to our travel support team:

Infinity Travels

Your trust and happiness - our topmost priorities - to make your travel experience smooth and stress-free.